Photo by Jennie Faber, on Twitter

Every startup begins life with infinite choices, and there never seems to be enough information when we need to make a decision .  To deal with this we pick up a compass to help make sense of things.  Some compasses are big…

10 Successful Solo Startup Founders

There is a continuing debate in the entrepreneurship community about whether a single founder can start a successful company.  The most common arguments against flying solo include: It’s harder to get funding Starting a company is an emotional roller-coaster which…

The Step-by-Step Plan to Creating Help for your Application

The need to create application Help is nearly ubiquitous - every app needs it – but there isn’t a lot of information available for people who are tackling the job for the first time.  I’m hoping to fill that gap.  This article…

The Optimizing for Happiness Business Plan

There are a couple of things that most of us have in common in the week between Christmas and New Years: We spend time with family We eat a lot of leftovers We create our New Years resolution list We…

Must-Have Django Apps

A while ago fellow python-lover Adam asked me which modules I recommend for new Django projects. Can’t-live-without-it apps South If you use Django and you’re not using South then you’re enduring way more pain than you have to.  South manages…

The Magic of Last Impressions

This weekend I went to a corporate holiday party on the Odyssey, a large party boat that circles the Potomac in D.C..  I enjoyed hanging out with an energetic, geeky group – but didn’t enjoy the twenty+ minute wait at…

Creating Value by Exposing the Creative Process

Every Christmas my family finds a couple of pieces of art on my wish list.  They’re usually small prints from independent artists that can be easily purchased online.  It can be difficult to find affordable art – but fortunately, there…

UX in the Real World: Form Frustration

Yesterday I filled out a very long application form.  At the end I was asked to submit my billing address in a typical form: The City dropdown is required, but here’s the catch: it doesn’t have any values. So after…

A few months ago I put up a (very) short survey asking readers what we can do to improve application help.  Here are the results: How would you describe your profession? Answer Votes Vote Count/Percentage Technical Writer   8 Votes(66%)…

Providing Sufficient Information In Validation Errors

Nearly all web usability experts agree that validation should happen in real-time, while the user is inputting data.  But the technique doesn’t guarantee a pleasant user experience. Take this hypothetical project management app as an example.  I can enter a…